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Six reasons why you need a host.

“A guest is  really good or bad because of the host or hostess who makes being a guest an easy or a difficult task” – Eleanor Roosevelt

Our friends at thebalance.com say having some great staff makes your restaurant awesome. We’ve all been lost at some point in our lives in a pub we just entered. So, here are six reasons why we think your pub should have a host.

Focus on what matters most

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With a host at your service, the manager doesn’t have to worry about the reservations and booking queries, giving him time to pay more attention to his core duties.

Personal concierge experience

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Presence of a host eliminates all the worries in a guest’s head regarding his visit by providing an organized experience. Which begins with the allocation of tables.

Lasting first impressions

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We’re in the era of service maximisation, and it begins right at the entrance. Now wouldn’t a smiling face welcoming you make the experience wonderful even before you step in?

A dedicated point of contact

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As a manager, you are not always available to customers at their beck and call. Therefore, having a dedicated hostess helps share the responsibilities and provide superior service.

Source of important data

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The data that they collect can be used to understand your customers, make relevant strategies and help your business soar.

The wrath of last minute walk-ins

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In case of overflow of customers on busy days, the host knows better than to lose their cool like the already busy waiters or manager might.

A hostess/ host can also help you deal with the 9 disturbing characters you meet in pubs. So what are you waiting for? Go hire a host right away!

 

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